For hotels & resorts

One QR in every room. Every outlet. One bill at checkout.

Guests order in-room dining, café, bar or poolside food from the QR in their room. Each item goes to the station that makes it, extras like water follow your free quota, and charges land on the room folio.

  • Ordering opens only for a checked-in stay
  • Each outlet keeps its own menu, hours and prices
  • Free water quota, then a price the guest agrees to

The whole journey in one line

From the scan to the closed bill

Each box is one hand-off. The glow shows the order moving from one layer of the system to the next.

  1. 01Room QR
  2. 02Stay verified
  3. 03Choose outlet
  4. 04Station KDS
  5. 05Room services & water
  6. 06Room folio
  7. 07Checkout

Step by step

What happens, and why it works.

Left: what the customer or your staff actually see. Right: what QRO POS does at that moment, in plain words.

  1. STEP 01Guest

    Guest scans the QR in Room 301

    What you seeThe hotel's guest menu opens on their phone.

    Behind the scenesEvery room has its own QR. If a card goes missing, the front desk reissues or revokes it and the old code stops working at once.

  2. STEP 02Server

    The stay is verified first

    What you seeThe guest confirms the room with the passcode given at check-in.

    Behind the scenesOrdering opens only while that room has a checked-in stay. An empty room's QR cannot place orders.

  3. STEP 03Guest

    Guest picks an outlet

    What you seeIn-room dining, café, bar, pool grill — each with its own menu and an Open / Closed label.

    Behind the scenesEach outlet keeps its own hours, menu and prices. Room-service prices can differ from restaurant prices.

  4. STEP 04Kitchen

    Each item goes to the station that makes it

    What you seeDrinks appear on the bar screen, food on the kitchen screen.

    Behind the scenesEvery dish is mapped to one preparation station, so a mixed order splits automatically and each team sees only its own part.

  5. STEP 05Guest

    Room services and the water quota

    What you seeService tiles such as water bottles. The screen shows how many free bottles are left — for example 2 per day.

    Behind the scenesWhen the free quota is used up, nothing is charged silently. The guest sees the price, and only if they agree is the extra bottle added to the room bill.

  6. STEP 06Front desk

    Charges land on the room folio

    What you seeThe front desk sees every charge on the stay in one list.

    Behind the scenesEach outlet is set to “consolidated” (charged to the room folio) or “independent” (paid at the outlet). Managers can change this per outlet.

  7. STEP 07Front desk

    One bill at checkout

    What you seeReception settles one folio — food from every outlet, extra water, minibar — and checks the guest out.

    Behind the scenesThe front-desk console has its own staff login, so a receptionist never needs an admin account.

System layers

Four layers, one order record

Everyone works on the same order. Nobody re-types it, so the phone, the kitchen and the bill can never disagree.

LAYER 1

Guest phone

What the guest touches

  • Room QR menu
  • All outlets with hours
  • Room service requests
  • Free water count
LAYER 2

Front desk console

What reception uses

  • Check-in and guest register
  • Issue / reissue / revoke room QR
  • Folio and settlement
  • Outlet billing mode and hours
LAYER 3

QRO POS server

What keeps it safe

  • Live-stay check before ordering
  • Outlet hours and room prices
  • Quota counter per stay
  • One folio ledger per stay
LAYER 4

Outlet stations

What each team sees

  • Kitchen, bar and café screens
  • Only their own items
  • Live Preparing / Ready status

Real screens

What it looks like

Product captures from QRO POS using sample data. The animated mock-up at the top of this page shows the same flow in motion.

QRO POS room verification screen shown before in-room dining
Real guest screen: the room is verified against the live stay before any menu opens.
QRO POS hotel guest homepage listing several outlets with opening hours
Real guest screen: every outlet of the property in one place, with Open / Closed shown.
Animated mock-up of the same flow.

Feature callouts

What you get today

live

Unique room QR

Reissue or revoke from the front desk in one click.

live

Live-stay check

No checked-in stay, no orders.

live

Many outlets, one guest menu

Each outlet with its own hours and prices.

live

Station routing

Bar, kitchen and café each get only their items.

live

Complimentary water quota

Free allowance per stay; extras only with guest consent.

live

Consolidated or independent billing

Per outlet: room folio or pay at the outlet.

live

Front-desk console

Reception login, guest register, folio and checkout.

Coming later — not live yet

roadmap

External PMS sync

Two-way sync with third-party PMS is planned.

roadmap

SMS OTP verification

SMS one-time codes for stay verification are planned.

FAQ

Simple answers

Can someone outside the hotel order on a room's QR?

No. Orders open only for a room with a checked-in stay, and the guest verifies the room first. A lost QR can be revoked from the front desk.

How does the free water quota work?

You set how many free bottles a stay gets and for which period. The guest sees how many are left. Past the limit, they are shown the price and the extra is added to the room bill only if they agree.

Can the bar keep its own billing?

Yes. Each outlet is either consolidated to the room folio or independent, and managers can change it per outlet.

Does it connect to my existing PMS?

The QroPOS folio is live today. Synchronisation with an external PMS is on the roadmap.

Other business types

Ready to see the complete flow?

See it running for hotels & resorts.

Tell us how you serve today. We will walk you through this exact flow with your own menu.